Return a Shop item or request a refund

The current Shop does not have a self-service Return an item button. Returns, cancellations, damage, and refund questions start through Shop Support.

1. Choose Returns & refunds.
2. Enter your name and email.
3. Include the KSHOP-YYYY-XXXXXX order number.
4. Explain which item is affected and whether it is unwanted, incorrect, damaged, defective, or missing.
5. Submit the message and keep the acknowledgement email.

The published Shop Terms of Sale govern eligibility, exclusions, shipping costs, and refund method. Do not send an item back until the Shop supplies return instructions and an address.

Refunds are currently issued administratively through Stripe; there is no customer refund button in the storefront. The time for a completed Stripe refund to appear depends on the payment method and financial institution.

The Support page publishes a three-business-day reply target. That is a support target, not a promise that a return or refund will be completed within three days.