Check a Shop order

Every successful Shop payment receives an order number in the form KSHOP-YYYY-XXXXXX and a confirmation email.

Signed-in orders

Sign in with K-Connect and open Your Shop account. The account page lists connected orders with their date, item count, total, and current state. Opening an order shows its items, shipping address, shipping method, totals, and status.

Current status labels include In progress, Awaiting payment, Paid, Partially shipped, Shipped, Delivered, Cancelled, and Refunded.

Guest orders and delivery

Keep the confirmation email and order number. The Shop does not currently provide a public order-code tracking form, and the account order page does not yet display a carrier-tracking control. Shipping confirmation is sent by email with a tracking number when one is available.

For a missing email, address correction, cancellation request, delivery problem, or status question, use Shop Support and include the order number. The form accepts categories for order help, products, shipping and customs, returns and refunds, and general enquiries.