Track a Shop order

Once you've placed an order on the Kaharagia Shop, you can follow its progress through your account or with the order code from your confirmation email.

With an account

If you placed the order while signed in, go to shop.kaharagia.org/account and choose Orders. Each order shows its code, date, total, and current status. Click an order to see the full detail at /account/orders/{code}.

With just the order code

Every order confirmation email contains an order code (a short alphanumeric reference). You can re-open the order from the link in that email even without signing in. Keep the email, or note the code somewhere safe.

If you've lost the email and don't have an account, contact the Shop's support channel with as much identifying information as you have (the email used at checkout, the approximate date, the items ordered).

Order status

Status	Meaning
Awaiting payment	The order is created but payment has not yet been confirmed
Paid / Order confirmed	Payment captured; the order is in the queue for fulfilment
In fulfilment	Items are being picked, packed, or produced (some items are made-to-order)
Dispatched	Items have left the fulfilment facility; tracking is available
Delivered	Carrier has confirmed delivery
Cancelled	Order has been cancelled before dispatch
Refunded	Order has been refunded (in whole or in part)

The order detail page shows the current status with a timeline of state changes.

Tracking the parcel

Once an order is dispatched, the order page shows:

• The carrier
• The tracking number
• A direct link to the carrier's tracking page

Click through to the carrier for live updates. Carrier tracking is the source of truth for shipment progress; the Shop reflects what the carrier reports but may lag by a few hours.

For international shipments, the carrier's tracking will normally reflect handover to the destination country's postal/courier service at some point, after that, further updates depend on what the destination service reports.

What to do if a parcel doesn't arrive

If your parcel hasn't arrived in the expected window:

1. Check the tracking: the carrier may report it as delivered, in transit, or held by customs
2. For international shipments: check whether customs in your destination is holding it pending duties; you may need to pay the duties and clearance fee directly to the destination customs authority
3. For domestic shipments: if the carrier has marked as delivered but you haven't received it, check with neighbours/concierge first; some carriers leave parcels in safe places
4. If genuinely lost: contact the Shop's support channel with the order code and the carrier tracking history

The Shop will, where the loss is attributable to the carrier or to the State's fulfilment, arrange a replacement or refund.

Cancelling before dispatch

If an order has not yet been dispatched, you can request cancellation through the support channel. Cancellation:

• Is normally accepted at no charge if requested promptly
• Refunds the full order to the original payment method via Stripe
• Cannot be requested once the order has been dispatched (use the returns flow instead)

Editing an order

Limited editing is possible immediately after placing, for example, correcting a shipping-address typo or changing a quantity. Contact the support channel with the order code as soon as possible.

Once an order moves to "in fulfilment" or beyond, edits are usually not possible; cancellation and re-ordering may be the practical alternative.

Customs and duties

For international shipments:

• The Shop does not prepay duties on your behalf
• The destination country's customs authority assesses duties and any clearance fee
• The carrier may contact you to arrange payment before delivery
• Failure to pay duties typically results in the parcel being returned or destroyed by customs; the Shop is not liable

If you have a particular concern about duties to a specific country, the Shop's support channel may be able to provide indicative information, but the destination customs authority is the authoritative source.

Receipts and invoices

The order confirmation email is your receipt. From the order page you can also download an invoice (PDF) suitable for record-keeping or expense reporting.

For tax-record purposes, the order date is the order date, not the dispatch date.

Privacy

Order data is processed under the Shop Privacy Notice. Order records are retained for the period required by Kaharagian commercial, tax, and customs law (typically several years beyond the transaction). Stripe, as the payment processor, is the data controller for payment-card data under its own terms.

Common questions

• "My order says 'Delivered' but I never got it." Check with neighbours/safe places first. If still missing, contact the Shop's support, the order may need to be re-shipped or refunded.
• "The tracking hasn't updated in days." International shipments often have long quiet periods between scans. If a week passes with no movement, contact support.
• "I was charged for duties I didn't expect." Duties are imposed by the destination country, not by the Shop. The destination customs authority is the entity to address with disputes.
• "Can I change the delivery address after dispatch?" No, once dispatched, the address is fixed. The carrier may offer redirection in some cases.