Reset your K-Connect password

If you've forgotten your K-Connect password, you can reset it as long as you still have access to your registered email address. If you've lost both your password and your email, recovery is more involved, see the bottom of this page.

The standard reset

1. Go to connect.kaharagia.org and choose Sign in.
2. On the sign-in form, choose Forgot password? (or the equivalent link).
3. Enter the email address on your K-Connect account.
4. Submit. K-Connect will send a password-reset email to that address.
5. Open the email and click the reset link. The link is valid for a limited time; if it expires, request a new one.
6. Choose a new password. K-Connect will indicate if the password is too weak.
7. Submit. You can now sign in with the new password.

If you have a second factor configured, you will be prompted for it after entering the new password, your second factor is unaffected by a password reset.

If you don't receive the email

• Check your spam folder
• Confirm you used the correct email address (typos in the address are common)
• Wait a few minutes, email delivery is usually quick but not instant
• Try again

If after several attempts no email arrives, your email provider may be blocking K-Connect. Contact us through the official channel and we will investigate.

If your second factor is also lost

Sign in with your new password, then look for a "use a recovery code" or "lost second factor" option:

• If you saved recovery codes when you set up your second factor, use one
• If you have an alternative second factor configured (e.g. an email one-time code in addition to a TOTP app), use that
• If you have neither, contact support, recovery without any factor is intentionally difficult, but possible with adequate identity verification

After signing in, immediately remove the lost factor from your security settings and add a new one. Save fresh recovery codes.

If you've lost your email too

Recovery without access to your registered email address is the hardest case. K-Connect treats your email address as a primary identifier; losing it is similar to losing your username and your password and your second factor at once.

In this situation:

1. Contact the State through the official support channel
2. Be prepared to verify your identity using identity documents, prior records, or other evidence the State considers sufficient
3. Be patient, this kind of recovery is necessarily manual and slow, by design

You may be asked to create a new K-Connect account and have your prior records linked to it after verification.

Preventing this in the future

• Keep your registered email address current, update it through K-Connect security settings whenever it changes
• Save your recovery codes somewhere safe (a password manager or printed copy in a secure place)
• Use a password manager so you don't have to remember your password unaided
• Set up at least two second factors (e.g. TOTP plus email one-time code) so the loss of one isn't catastrophic