Update your record in ePortal

Your record in the ePortal contains the personal information held about you in the relevant Kaharagian register. If something changes, your name, your address, your nationality, or you spot an error, you should submit a correction.

What you can update yourself

Some changes are routine and you can submit them directly:

• Contact details: email, postal address, telephone
• Display name: the name shown when you log in (separate from your legal name)
• Communication preferences: how you want to be contacted
• Account security: password, second factors, recovery codes (managed via K-Connect)

These are normally accepted on submission, subject to ordinary fraud checks.

What needs review

Other changes touch on substantive matters of civil status and require review by an officer of the relevant institution:

• Legal name: name changes typically require supporting documentation (marriage certificate, court order, or other formal evidence)
• Date or place of birth: changes require strong supporting evidence; these are rarely amended after first registration
• Nationality or residency: changes require evidence and may invoke substantive Kaharagian law
• Other matters of civil status: marriage, civil partnership, parenthood, etc.

Submitting a request through the ePortal is the act of asking the relevant institution to consider the change. You will be told what evidence is needed.

How to submit an update

1. Sign in to eportal.kaharagia.org with your verified account.
2. Go to Your record.
3. Choose the field or section you want to change.
4. For routine updates: enter the new value and submit.
5. For substantive changes: open the change request, fill in the requested information, attach supporting documents, and submit.
6. You will see a confirmation that the request has been received.

What happens next

For routine updates, the change is normally applied immediately and reflected in your record. You will see the updated value on your record page.

For substantive changes, the request enters a review queue. Timelines depend on the nature of the change and the volume of work in front of yours. You will be informed of the outcome through the ePortal, usually one of:

• Accepted: the change is recorded and any consequential updates (e.g. issuance of a new document reflecting the new name) are arranged
• More information requested: the officer needs additional documentation or clarification
• Declined: the change has not been accepted; reasons may be provided to the extent legally and operationally appropriate

Records that cannot be deleted

Some records are part of the permanent civil register and cannot be deleted on request. Examples include conferred honours (which appear in the Royal Kaharagian Gazette and the public registry) and historical entries in the National Register.

This is a constitutional matter and is described in the relevant service notices. See the ePortal Privacy Notice for the limits of the right of erasure as it applies to your record.

If you spot an error in someone else's record

Records of others are generally not accessible to you. If you have evidence that a public record (such as the conferral of an honour) contains an error, you may report it through the contact channel of the relevant service. The State will consider whether a corrigendum is appropriate.

Privacy

Information you submit is processed for the purpose of maintaining the relevant register, in accordance with the ePortal Privacy Notice. Supporting documents you upload are kept under access controls so that only authorised officers may view them.