Troubleshooting the ePortal

Sign-in loops or returns to the wrong page

The ePortal sends you to K-Connect and then receives you back. If that loop fails:

1. Clear cookies for connect.kaharagia.org and eportal.kaharagia.org.
2. Allow cookies for both sites.
3. Try a private window or another current browser.
4. Start again from the exact ePortal page you intended to use.

Password or authenticator problems

Use Forgot password on K-Connect for an email reset link. Authenticator-app codes depend on accurate device time, so enable automatic date and time. The current interface does not provide recovery codes or email one-time codes as fallback factors.

If you are still signed in on another device, use K-Connect security settings to revoke sessions and reconfigure TOTP or the linked passkey settings.

A service is unavailable

Check the Services directory. Some pages require national status, an active identity verification, or a complete person record. The Animal Registry administration pages are not currently live.

An access restriction is not necessarily a technical fault. The start page for each service applies its actual eligibility checks.

A form will not submit

• Read the error summary and complete every required field.
• Wait for uploads to finish.
• Use an accepted format and size shown beside the uploader.
• Keep the page open while submission completes.
• For longer forms, return with the same account to recover a saved draft.

A request appears delayed

Open My Requests and Inbox. The services do not promise a general turnaround. If you need to follow up, open a ticket and include the request reference once; duplicate tickets can make a matter harder to trace.

Report a problem

Open Inbox, choose New Message, and include:

• the page address
• what you were trying to do
• the exact error text
• the approximate date and time
• your browser and device
• a screenshot with sensitive information removed, if useful