Services directory and tracking requests
The services directory is the catalogue of every service available to you in the ePortal. Requests is the central place to track every application, petition, or registration you've submitted.
Reach the services directory at eportal.kaharagia.org/services and the requests page at eportal.kaharagia.org/requests.
Browsing services
The services directory lists every service the ePortal exposes, organised by category. For each service you'll see:
- A short description
- Who is eligible to use it (and any prerequisites, such as identity verification)
- The expected information or documentation
- A button to begin
If a service requires verification or status you don't yet have, the entry will tell you what's needed before you can begin.
Click any service to open its detail page (/services/{slug}), which has the full information and the Begin action.
Available services
The principal categories are:
- Identity and status: apply for a national ID card, petition for nationality, update your record
- Civil records: register a vital event (birth, adoption, marriage, divorce, death)
- Travel: travel registration
- Animal Registry: register, manage, transfer animals. See Animal Registry
- Lifeblood: submit and track blood donations. See Lifeblood Kaharagia
- Documents: view and download documents issued to you, request replacements
- Honours: see honours conferred on you
The exact list available to you depends on your verification level and your status. New, unverified accounts will see a limited subset.
Tracking requests
Once you submit an application, petition, or registration, it becomes a request: an item in your record that the State is processing. The requests page lists all your requests, ordered with the most recent first, and shows for each:
- The request type (e.g. Nationality Petition, ID Card Application, Birth Registration)
- The reference number
- The status (see below)
- The date submitted
- A link to the request detail page
Request statuses
| Status | Meaning |
|---|---|
| Submitted | Received by the State; not yet picked up for review |
| Under review | A reviewing officer is working on it |
| Awaiting your input | The State has asked you for additional information; respond through the inbox |
| In production | Approved; the resulting document or change is being prepared |
| Completed | Done; any resulting documents are in your documents |
| Declined | The request has not been granted |
| Withdrawn | You withdrew the request before completion |
| Closed | The request was closed without further action (typically after no response to a request for more information) |
Request detail page
Click a request to open its detail page (/requests/{type}/{id}). You'll see:
- The full status and a timeline of state changes
- The information you submitted
- Any documentation you uploaded
- Any officer messages relating to the request (these also appear in the inbox)
- The actions available (respond to a request for information, withdraw, request reissuance, etc.)
When you need to respond
If a request is Awaiting your input, you must respond. The reviewing officer's message will be in the inbox and on the request detail page. Respond promptly, failure to respond within a reasonable time may result in the request being closed.
Where the requested input is a specific kind of action (resubmit a signature, upload an additional document), follow the link to the appropriate flow. The system tracks the response and resumes review.
Withdrawing a request
You can withdraw a pending request from its detail page:
- Open the request
- Choose Withdraw
- Provide a brief reason (optional)
- Confirm
Once withdrawn, the request is closed. If you change your mind, you typically need to resubmit from scratch, withdrawn requests are not re-opened.
A withdrawn request does not reflect on you in the State's records. Withdrawal is normal and is not penalised.
Requesting reissuance
For some completed requests, you can ask for the result to be reissued, for example, requesting a fresh copy of a certificate, or a replacement ID card. From the request detail page, choose Request reissuance if available.
Reissuance may incur a fee for some document types; the flow will tell you.
Privacy
Request data, what you submitted, what officers said, supporting documents, is processed under the ePortal Privacy Notice. Requests are part of your record and are retained according to the State's archival rules.
Common questions
- "My request has been Under review for a long time." Review queues vary in length. The State does not commit to a turnaround time. If you believe a request has been overlooked, send a polite enquiry through the inbox referring to the request reference.
- "I see a service I want but it's greyed out." The service requires status or verification you don't yet have. The entry will tell you what's needed.
- "Can I see other people's requests?" No. Requests are personal to your account and only you (and authorised reviewing officers) can see them.
- "My request was declined. Can I appeal?" Most requests are not subject to ordinary appeal. You may submit again later if circumstances change. For substantive matters with formal appeal procedures, those will be described in the decision message.